Customer Service Representative

Job Snapshot

Location: Toronto, Ontario

Posted: 6/19/2017

Job Type: Full-Time

Experience: Not Specified

Education: Not Specified

Description

The Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt, courteous and effective manner.  Other responsibilities include answering/routing telephone calls, greeting visitors, scheduling and other clerical duties as directed by Customer Service Supervisor or Office Manager.

Essential Duties & Responsibilities:

  • Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner
  • Processes and inputs all customer orders
  • Produces stock reports to check for product availability
  • Produces all related paperwork and necessary information required for customer work orders
  • Coordinates special and last minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary
  • Provides follow up with other departments to ensure service standards are being met
  • Assures proper invoicing of accounts by verifying computer generated invoices
  • Prepares shipping and tracing information to customers as required
  • Maintains damage records and back order logs
  • Communicates customer feedback to management including any signs of dissatisfaction
  • Acts as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes
  • Oversees all paperwork associated with orders and maintain the corresponding files
  • Maintains current and accurate procedure manual, which details the processing requirements for each account

Requirements:

  • HS diploma or equivalent required
  • Strong computer knowledge including MS Office applications
  • SAP experience preferred
  • Basic typing skills
  • Familiarity with 10-key
  • Shipping software systems including UPS and Federal Express
  • Excellent oral and written communication skills
  • Excellent customer service skills

Other:

  • Must be able to work in varying facility conditions.
  • Ability and availability to work irregular or extended hours including nights, weekends and potentially holidays as needed